RB Group

First Line Support Engineer

Customer Success

Location: Dutch Innovation Factory Zoetermeer, Netherlands.

About RB Group

Founded in 2010 by a British Airways Pilot and an Air Traffic Controller, RosterBuster was originally a hobby project, created to try and help airline crew access their flying schedules more efficiently. In 2012, their vision was brought to life through the creation of the RosterBuster app.

Nearly 10 years later RB Group has thrived and grown into an international business with offices in Europe and India. Run by a dedicated and growing team of aviation and tech experts, RB Group now focuses on bringing airlines and airline crew together through better communication and connectivity. 

First Line Support Engineer

An app that is used by over 300,000 airline pilots and cabin crew on a daily basis, needs a great support team. Our first line support team answers questions about the app and helps our users improve their lives with RosterBuster.

We are looking for a support engineer that wants to help us provide awesome support to our professional airline pilot and cabin crew users.

No experience in aviation yet? No problem. We will train you to answer even the most technical questions that are asked by our users.

What can you expect from us?

Will you join us? Then you are important to us. Of course the basics are well covered and you will be paid a good salary. But we are also flexible with working hours and will spend budget and time on your coaching and training. We offer an informal workplace. We have a small team with talent and experience.

The Dutch Innovation Factory is a great location to be working. There's always something happening there!

Curious who your co-workers will be? Check out our team page.

What do we expect from you?

- You have a customer-first attitude.
- You speak and write English and are willing to learn about the aviation domain.
- You don't come to work just to earn money, but also to make a difference in the world.
Experience in support jobs is appreciated, but we are always prepared to help you develop your skills.

Note: with a requirement of only 16 hours per week or more, this job position is also excellent for part-timers!