We're Recruiting - Customer Success Manager 

RB Group

About RB Group

Founded in 2010 by a British Airways Pilot and an Air Traffic Controller, RosterBuster was originally a hobby project, created to try and help airline crew access their flying schedules more efficiently. In 2012, their vision was brought to life through the creation of the RosterBuster app.

Nearly 10 years later RB Group has thrived and grown into an international business with offices in Europe and India. Run by a dedicated and growing team of aviation and tech experts, RB Group now focuses on bringing airlines and airline crew together through better communication and connectivity. 

Customer Success Manager Job Description 

As Customer Success Manager your focus will be to engage with our most important customers post-sale and drive user adoption and satisfaction to ensure high satisfaction. You will work with customers to deliver an exceptional experience and realize the full value of RB. How do you know if this is the right opportunity for you? You love working with customers and have thrived in a role like this before. You understand the value of nurturing customer relationships and you advocate for the principle of a virtuous cycle of customer success and improved revenue performance.

Role and Responsibilities

•  Build out Customer Success Plans that align technical concepts and features to business needs.

• Become ana RB product expertMonitor and drive account health and adoption with customers for the overall success.
  
• Direct all services resources and projects, aligned to the Customer Success Plan, to ensure customers realize the full value of RB.
  
• Impart technical leadership and direction on all aspects of RB’s products and services.
  
• Ensure any account issues are resolved quickly, utilizing resources from across the Technical Support, Sales, and Engineering teams. 

• Function as the voice of the user and provide internal feedback on how RB can better serve our users.
 
• Analyze customer data to improve customer experience.
 
• Evaluate and improve tutorials and other communication infrastructure.
  
• Gain and maintain knowledge of the technologies used by RB.
 
• Direct and on-site engagement with your team. 

Qualifications

•  5+ years of relevant work experience

•  Bachelor’s Degree or equivalent experience

•  Work experience with a professional IT services company

•  Familiarity with Cloud environments and integrations

•  Familiarity with DevOps Methodology

•  Strong written and verbal communication skills to be able to interface with practitioners and stakeholders

•  Proficient understanding of Web/Mobile app development & architecture

•  Familiarity with at least one of the following programming languages (Java, .Net, Ruby, nodeJS, Objective-C, Java-Dalvik)

•  Strong ability to align technical concepts & features to business needs

•  Ability to learn and adapt quickly in a high-growth, dynamic environment  

What we offer

An independent full-time/part-time position with room for initiative and the opportunity to be part of the next RB success story.

You’ll be working in an environment that values hard work and happiness! Our company culture is characterized by openness, drive, and enthusiasm. We provide an attractive salary package, training opportunities, and professional development.   

Will you join us? We offer a large informal workplace in The Dutch Innovation Factory a great location to be based from. 

Curious who your co-workers will be? Check out our team page.

Ready to apply?

Just simply hit the Apply here button below, are send your CV and motivational letter to us. Please enter the job title as the subject line.