We're Recruiting - Senior Digital Experience Manager

RB Group

About RB Group

Founded in 2010 by a British Airways Pilot and an Air Traffic Controller, RosterBuster was originally a hobby project, created to try and help airline crew access their flying schedules more efficiently. In 2012, their vision was brought to life through the creation of the RosterBuster app.

Nearly 10 years later RB Group has thrived and grown into an international business with offices in Europe and India. Run by a dedicated and growing team of aviation and tech experts, RB Group now focuses on bringing airlines and airline crew together through better communication and connectivity. 

Senior Digital Experience Manager Job Description 

Location: Position based at either our Head Office Zoetermeer, The Netherlands or Pune India office

As a Sr. Digital Experience (DX) Manager, you will play a key role in delivering the great digital experiences RB users are expecting on mobile-app. You will lead the strategy and delivery of end-to-end experiences that exceed the app user needs. You will be responsible for business outcomes such as increased user satisfaction, increased sales, and reduced costs. Using market and user insights, you will be the voice of the user and define and influence innovative experiences. You are empowered to experiment, learn and optimize with the partnership of multiple teams. .

Role and Responsibilities

•  Act as Business stakeholder and Customer Champion. 

• Become an RB product expert.  

• Lead business case development for experience investments. 

• Interpret and provide fact-based explanations of strategic KPIs for leadership. 

• Represent team in key leadership meetings Build hypotheses and partner with Design, Product Management, and Customer Success teams to test assumptions using rapid prototyping, usability and/or A/B testing to understand functionality and feasibility before a full-scale launch. 

• Use Adobe Target to optimize in-market experiences. 

• Leverage Adobe Experience Manager (AEM) to manage basic content edits for real-time testing, validation, and optimization of existing experiences. 

• Coach other team members on best practices. 

• Challenge current practices and build new methodologies to optimize team efforts.

•  Stay ahead of trends and inspire innovation.    

Qualifications

• 5+ years of experience.

• BA required.

• MBA or Masters degree preferred

• Experience with both mobile apps and websites

• Prior experience and responsibility for delivering key outcomes from a portfolio of digital experiences. 

• Demonstrated ability to evaluate and optimize experiences from the user perspective and to use data and other inputs to create and share clear perspectives about the health of the DX portfolio from a user perspective

• Well-versed in collaborative design techniques, Design Thinking, Journey Mapping, Agile and Lean frameworks

• Self-motivated and able to manage multiple types of work at any given time

• Thrives in organizations that constantly adapt and evolve

• Eager to learn and adopt new tools that empower you to create better user experiences and improve speed-to-market

• Excellent written and verbal communication skills

• Work with a "no task is too small" attitude  

What we offer

An independent full-time/part-time position with room for initiative and the opportunity to be part of the next RB success story.

You’ll be working in an environment that values hard work and happiness! Our company culture is characterized by openness, drive, and enthusiasm. We provide an attractive salary package, training opportunities, and professional development.   

Will you join us? 

Curious who your co-workers will be? Check out our team page.

Ready to apply?

Just simply hit the Apply here button below, are send your CV and motivational letter to us. Please enter the job title as the subject line.